Refund Policy

Last Updated: September 29, 2025

Our Refund Policy

We want you to be satisfied with your experience. However, due to the nature of our monthly subscription service, all payments are non-refundable once billed.

When Refunds May Apply

Important: If you believe you were billed in error or experienced a technical issue preventing access, please contact support within 7 days of the charge and we will investigate on a case-by-case basis.

What We Don't Refund

  • Unused time on your subscription
  • Early cancellations
  • Lack of use of the platform
  • Change of mind after purchase
  • Requests made more than 7 days after billing

How to Cancel Your Subscription

To cancel your subscription and avoid future charges:

  1. Log in to your account
  2. Navigate to your billing preferences
  3. Click "Cancel Subscription"
  4. Confirm your cancellation

Note: You must cancel before your next billing cycle to avoid being charged for the following month.

Billing Cycle Information

Monthly Billing

  • • Billing occurs on the same date each month
  • • Access continues until the end of your current billing period
  • • No prorated refunds for partial months
  • • Cancellations take effect at the end of the current period

Contact Support

If you have questions about our refund policy or need to report a billing error, please contact our support team:

Email Support

support@custats.com

Response Time

Within 24-48 hours

Dispute Resolution

If you believe a charge was made in error, please provide the following information when contacting support:

  • Your account email address
  • Date of the charge
  • Amount charged
  • Description of the issue
  • Any error messages you received

Policy Summary

  • • Monthly subscriptions are non-refundable once billed
  • • Contact support within 7 days for billing error investigations
  • • Cancel anytime to avoid future charges
  • • Access continues until the end of your billing period