Privacy Policy

Last Updated: September 29, 2025

We take your privacy seriously. This Privacy Policy describes what data we collect and how we use it.

1. Information We Collect

  • Email address (for account access and billing)
  • Usage data (to improve the platform and prevent abuse)
  • Billing info (handled securely via third-party processor like Stripe)

2. How We Use Your Data

  • To provide and improve our services
  • To process billing and support requests
  • To notify you of updates or changes

3. Third-Party Services

We use trusted third-party services such as Stripe for payment processing. We do not sell or share your data with advertisers.

4. Data Storage and Security

Data is stored securely using industry-standard encryption. While no system is perfectly secure, we take precautions to protect your information.

5. User Rights

You may request deletion of your account and data by contacting support. Some billing records may be retained for legal compliance.

6. Children's Privacy

Our service is not intended for individuals under 13 years of age.

7. Changes to this Policy

We may update this policy from time to time. You'll be notified of material changes via email or in-app notice.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymize your personal information within 30 days.

Cookies and Tracking

We use essential cookies to maintain your session and improve your experience. We do not use tracking cookies or third-party analytics that could identify individual users.

International Transfers

Your data is processed and stored in the United States. By using our service, you consent to the transfer of your information to the United States.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your data rights, please contact us at privacy@custats.com